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Help CenterNew Customer
Help Center

New Customer

New Customer Basics

Setting Up Your Online AccountHow and when new customers can create an online accountReceiving Your First Monthly StatementWhen new customers will receive their first monthly statementManaging Escrow Payments for New AccountsExplains that we handle established escrow accounts

Transfer Customer

Transferred Flagstar Customers: Welcome to Mr. Cooper!Describes what you can expect from Mr. Cooper as your new mortgage servicerHow an Account Transfer Impacts YouExplains ways a loan transfer may affect youNotification of Account TransferWhen and how you are notified of an account transferWhy Your Account Was Transferred to Mr. CooperExplains why your account was transferredAutomatic Payments for Transferred AccountsHow to know if automatic payments are transferring and what happens nextUpdating Your Bank’s Online Bill Pay for Transferred AccountsProvides details for updating online bill payHomeowners Insurance Changes for Transferred AccountsProvides instructions and details for updating homeowners insurance policies

Frequently Asked Questions

Whether you prefer to make payments by mail, phone, online, or automatically recurring, we’ve got you covered with multiple payment methods.

All you need is your loan number, Social Security Number, and property ZIP code to create your account. Then you can download our secure mobile app in the App Store or Google Play to manage your account anytime, anywhere.

Transfer customers: You can use your new Mr. Cooper loan number or the loan number you had with your previous servicer.

We’ll send your first monthly statement within 30 days of your funding or transfer date.

Your account was transferred because your previous servicer sold your loan to us, your new servicer. Mortgage loans are frequently sold between servicers. Read more

The terms of your loan remain exactly the same. This means your interest rate, monthly principal and interest payment, and repayment timeframe are all identical to what they were with your previous servicer. Read more