WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I would like to say that everyone at Mr. Cooper was fantastic throughout the loan process. Nothing could have been easier than working with my entire process crew. Thank you very much.

Scott B.

Thank you so much for all your help. The 1 on 1 experience really made the process easier and we appreciate that. You will be the first call we make if we decide to refinance in the future.

Amy W.

I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and ease of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific!

Susan P.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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121 Reviews

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07/23/2019
Cathy. I appreciate your and Josh’s help in pulling this together. You guys did a fantastic job! This is the Read More second time I used Mr. Cooper (previously did a refi) and both times the process was very efficient. Read Less
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07/22/2019
Thank you to everyone for getting my refinance closed. I am saving money each month and that is great news Read More for me. I will be sending Mr. Cooper more business. Read Less
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07/10/2019
Scott and Kim - I would like to extend a gracious thank you for all of your assistance and patience Read More with my recent refinance. As someone who tends to avoid and stresses over financial matters, I found your collective support personally educating and reassuring. Refinancing made sense and the process was right on track. I would highly recommend the services of Mr. Cooper. Read Less
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07/09/2019
Hello Alison. I wanted to reach out to tell you how GREAT Kathy is. I was scared to refinance my Read More mortgage because it is something I have never done before. Kathy really went above and beyond to explain how things work. She really helped me understand how the process was throughout the whole loan process. I can’t thank her enough for just being so patient with me and talking to me like a person. She is so genuine and the customer service is Fantastic! I wanted you to know, she is awesome and can really teach others how it is done. Thank you so much for taking the time to read this and she is AWESOME! Read Less
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06/28/2019
Hello Justin. I just wanted to reach out to you and let you know what a wonderful experience that my Read More wife & I recently had in securing our new mortgage with Mr. Cooper by way of an amazing job done by Brian! From my initial call of inquiry to locking the rate to eventually transitioning me to the processor Brian was extremely professional & very efficient in getting information back to me! He kept me in the loop either via email or phone call throughout the process & we very much appreciate his attention to detail! He even called me after the closing to personally thank me & check on how the closing went!! My wife and I were extremely pleased with Brian’s (and Jake's as well) personal service & genuine concern for us to make sure this process was pleasant! Kudos to both Brian & Jake! They both are excellent representatives of Mr. Cooper!! Read Less
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06/28/2019
Shallica, THANK YOU, THANK YOU, THANK YOU!!! I cannot tell you how much I appreciate your diligence, work and tireless Read More hours on this. Some days it felt like we’d never see this day. Anyway, I want you (and your leader/co-worker team) to know that we did notice and do appreciate every hour (the many hours!!!!) that you spent with us through this process. THANK YOU!!!!! Read Less
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06/28/2019
Hi Bill. I am a current customer of Mr. Cooper and just closed on a newer house, again with Mr. Read More Cooper. I wanted to share my recent experience with you in hopes you can provide some level of recognition for my Loan Processor. I had the pleasure of working with Ryann over the past several weeks. We were on a very tight schedule. Ryann was a pleasure to work with throughout the process. She showed great professionalism, knew her process / material exceptionally well, and also understood our position and urgency. It is because of her that I would highly recommend your company to friends and colleagues in the future. If there is anything you can do to recognize her outstanding work and dedication to her customers I would greatly appreciate it. It is well deserved. Read Less
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06/28/2019
Today we called to discuss the details of our mortgage with Mr. Cooper. Being new homeowners, we find the process Read More to be overwhelming, but Jae reassured us. He took the time to thoroughly explain every detail and provided valuable information that will only improve our connection with the company. Mr. Jae is a great asset to the Mr. Cooper community and most importantly, to its clients. He was professional, trustworthy, patient and easy to communicate with. After today’s conversation, we have gained much respect and will highly recommend Mr. Cooper to all family and friends. Read Less
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