WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Thank you both for your help refinancing my loan. I have come to expect amazing service from Mr. Cooper and you two exemplify these very high standards. I will be in touch to ask for your help with refinancing another property that is currently financed with a different lender. Thank you again!

Dawn O.

I wanted to reach out to say that my experience with Mr. Cooper was very positive. Keri and Rita were excellent. They answered all my questions and made the process very easy. My wife and I were very surprised on how easy this process was given how hard the initial process was 12 years ago. We greatly appreciate the exemplary customer service. Thank you!

Josh D.

Daniel and Kim were awesome throughout the loan process! They made my refinancing experience simple, easy and fast. I would recommend Mr. Cooper to anyone who would like efficient, friendly service. So glad I made the call!

Janel B.

Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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Sandy's Story

A simple life is a happy life, or so they say. Life tends to be…

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Janie's Story

We all know that love makes the world go ‘round, but there’s another essential, driving…

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75 Reviews

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03/29/2019
Hi Tyler. I want to thank you and Brandon for your exceptional customer service and excellent professionalism during this process. Read More You guys clearly communicated everything needed to complete this process. When I started I didn't think it was going to be an easy process but I was connected with the right team and it worked out. Thank you for your patience and outstanding customer service. Read Less
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03/29/2019
I wanted to write a review regarding Jason. He was assigned to me and my husband for our first time Read More refinancing of our home. Jason was awesome, he kept me informed of every step and answered any and all questions I had in a timely manner. He made the process very easy and smooth and very quick. He was very professional and we felt very comfortable that we were in good hands during the whole process. I want to thank Mr. Cooper for having such a great professional worker that work hard to get the job done just like Jason did. Thanks Jason for everything you were great. Read Less
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03/29/2019
I am writing to commend Kenya for her excellent customer service. We just recently closed on a refinance with Mr. Read More Cooper and Kenya was easy to work with as well as always helpful and patient whenever I had a question regarding the process or the loan. It was a pleasure to work with her and I would recommend Mr. Cooper to anyone looking for a home loan or refi. Read Less
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03/28/2019
Daniel provided great customer care in facilitating the refinance of my property in a timely manner. His positive attitude, patience, Read More prompt responses and creative problem solving made this a smooth and efficient experience. Read Less
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03/26/2019
I would hereby like to compliment one of your employees, Patti, Loan Processor for the exceptional/excellent service customer service she Read More provided me during my refinancing process with Mr. Cooper. Ms. Patti walked me through the entire process from the beginning to the end. Patti coordinated with me by email and phone to ensure that I provided all the documents needed to finalize the refinancing. This type of expertise and commitment to the highest level of customer’s satisfaction must be acknowledged. Such a commitment to great customer service is to be commended. Read Less
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03/20/2019
I would like to compliment two of your employees, Carlos and Kevin for the excellent service they provided during the Read More process of our refinances. Mr. Carlos helped us from beginning to end. He was professional, knowledgeable, prompt and always polite. Mr. Kevin also displayed the same characteristics. This type of professionalism and commitment to the highest level of customer’s satisfaction has to be acknowledged. Having in mind such a pleasant experience with excellent employees like Mr. Carlos and Mr. Kevin, it would be my pleasure to continue doing business with Mr. Cooper and would highly recommend to other customers. Thank you and have a great day. Read Less
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03/18/2019
I couldn't have done it without you! I remember the first call when you calmed me down. I was in Read More such a bad place but you gave me peace and fought for me. I can't thank you enough, you were my guardian angel through all this!!! You made a difference in my life and that is what people need when they're in my situation. They just need understanding and they need help to get them there and sometimes in business they don't really care we are just a number, so you are an exception. Many blessings to you!! Read Less
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03/18/2019
Hello Randy. I don’t often write these types of letters. However, my Mortgage Professional, Leo, provided such outstanding professional and Read More exceptional customer service I feel compelled to give this feedback. When I called Mr. Cooper, I was planning to refinance my primary residence and roll in my second mortgage. I learned I did not like those numbers. I decided not to do any refi. Then, Leo showed me several ways I could refi my investment properties. I was very skeptical at first but as Leo shared the numbers and benefits with me, I felt comfortable with his deep mortgage knowledge and professionalism. I am extremely satisfied with the refi I completed with Mr. Cooper. During the process, Leo was available to answer any questions, in fact, he checked in with me during the refi process and followed up with me after the refi was complete making sure I was happy, and the process was moving along. I also really found the “YOUR PROPOSED REFINANCE SOLUTION” provide by Leo very useful. Finally, I look forward to doing my next refi with Mr. Cooper and Leo. Thanks for a job well done. Read Less
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