<p>Paperless means we’ll stop sending your documents in the mail. </p>
<ul>
<li>Instead, you can securely view, download, and/or print them from the <a href="/servicing/statements">“Statements”</a> section of your online account. </li>
<li>We’ll email you when an important document becomes available. </li>
</ul>
<p>You can easily turn on Paperless in the <a href="/servicing/settings">“Settings”</a> tab.</p>

Paperless Statements

<div data-page-customization="dynamicStateLink">
<div class="statements">
  <p>
    We’ll send out your monthly statement no later than <b>2 weeks before the next
    due date</b>.
  </p>
  <p>
    Whenever needed, you can also view your <a href="/servicing/statements">statement online</a> to find out what
    you owe and when it’s due.
  </p>
[Note]
<b>Note:</b> Our secure, automated phone system can also send you a one-time link to view your statement—just call 833-685-2565.
[/Note]
  <hr>

  <h2>Breakdown</h2>

  <p>
    Here are the key elements included in your monthly statement, along with a
    visual guide to help you locate them:
  </p>

  <div class="statements__image-content-wrap-container">
    <img class="statements__image-content-wrap-image" src="--image_host--/helpcenter/images/statement-breakdown.png">
    <div class="statements__image-content-wrap-content">
      <h3>1.&nbsp;Statement&nbsp;Information</h3>

      <p>
        This is your basic information, like the date your statement was
        generated, loan number, amount due, and payment due date.
      </p>

      <h3>2. Explanation of Amount Due</h3>

      <p>
        This shows a breakdown of your payment, including the amounts applied toward principal, interest, and escrow.
      </p>

      <ul>
        <li>
          If there are optional items, late payments or other fees, they will be
          shown here as well. You can review our
         <a data-state-id="General" href="--image_host--/images/Support/MRC/cooper_fees_general.pdf" target="_blank">complete fee schedule</a>
          <a data-state-id="AR" href="--image_host--/images/Support/MRC/cooper_fees_arkansas.pdf" style="display: none" target="_blank">complete fee schedule</a>
          <a data-state-id="CT" href="--image_host--/images/Support/MRC/cooper_fees_connecticut.pdf" style="display: none" target="_blank">complete fee schedule</a>
          <a data-state-id="HI" href="--image_host--/images/Support/MRC/cooper_fees_hawaii.pdf" style="display: none" target="_blank">complete fee schedule</a>
         <a data-state-id="GA" href="--image_host--/images/Support/MRC/cooper_fees_georgia.pdf" style="display: none" target="_blank">complete fee schedule</a>
         <a data-state-id="OR" href="--image_host--/images/Support/MRC/cooper_fees_oregon.pdf" style="display: none" target="_blank">complete fee schedule</a>
         <a data-state-id="NC" href="--image_host--/images/Support/MRC/cooper_fees_north_carolina.pdf" style="display: none" target="_blank">complete fee schedule</a>
         <a data-state-id="NJ" href="--image_host--/images/Support/MRC/cooper_fees_newjersey.pdf" style="display: none" target="_blank">complete fee schedule</a>
         <a data-state-id="NV" href="--image_host--/images/Support/MRC/cooper_fees_nevada.pdf" style="display: none" target="_blank">complete fee schedule</a>
         <a data-state-id="MT" href="--image_host--/images/Support/MRC/cooper_fees_montana.pdf" style="display: none" target="_blank">complete fee schedule</a> online.
        </li>
        <br>
        <li>
          If you notice an increased amount, the most likely reason is an increase to your escrow amount. Our <a href="/help-center/escrow/escrow-analysis-escrow-review">Escrow Analysis &amp; Escrow Review Statement</a> article explains this.
        </li>
      </ul>

      <h3>3. Account Overview</h3>

      <p>
        This will show your current principal balance, escrow balance, and
        interest rate.
      </p>
    </div>
  </div>

  <h3>4. Past Payment Breakdown</h3>

  <p>
    This section recaps your last payment and the payments you’ve made to date
    this year. It shows how much went to principal, interest, escrow, optional
    insurance, and any miscellaneous fees.
  </p>

  <h3>5. Helpful Information</h3>

  <p>
    Here you’ll find important explanations and special notices pertaining to
    your account, plus useful tips for managing your home loan.
  </p>

  <h3>6. Transaction Activity</h3>

  <p>
    A basic recap of the recent transactions on your account and the resulting
    balances, as well as disbursements we’ve made on your behalf to payees like
    taxing authorities and insurance providers.
  </p>

  <p>
    You can see your <a href="/servicing/payments/activity">complete transaction history</a> by signing in to your online
    account.
  </p>

  <h3>7. Payment Coupon</h3>

  <p>
    If you pay by mail, please fill out, detach, and return this section with
    your check or money order.
  </p>

  <p>
    You can also make a fast and easy payment online, anytime. Sign in to your
    account to <a href="/servicing/payments/onetime/new">make a one-time payment</a> or <a href="/servicing/payments/autopay/new">set up AutoPay.</a>
  </p>

  <hr>

  <h2>Do You Have Lender-Paid Expenses?</h2>

  <p>
    If you had any expenses that we were required to pay on your behalf, like
    legal fees, repair costs, or property inspections, then you’ll see these on
    the second page of your statement.
  </p>

  <div class="center">
    <div class="video">
      <h3 class="video__title">Reading Your Monthly Statement</h3>
      <a id="video-player" data-video-link="https://player.vimeo.com/video/265998786">
        <img src="https://apolloimagedev.blob.core.windows.net/images/help-center/NSM/images/video-image.png" class="video__thumbnail" id="video-link-thumbnail">
      </a>
    </div>
  </div>
</div></div>

When they are sent, how to view, and what’s included on monthly statement

Monthly Statements

Paperless means we’ll stop sending your documents in the mail. 
- Instead, you can securely view, download, and/or print them from the [“Statements”] (/servicing/statements) section of your online account. 
- We’ll email you when an important document becomes available. 

You can easily turn on Paperless in the [“Settings”] (/servicing/settings) tab.

If you think you’ve missed a billing statement, here are a few possible explanations.


###Late Payment###
[Indent]
Did you pay on time last month? 
Missing your payment due date can lead to delays in your next statement. 

Remember, if you [sign up for AutoPay] (/servicing/payments/autopay/new) you’ll never have to stress about remembering your payment due date. Please note that you cannot sign up for AutoPay if you have any outstanding late payments or fees on your account, which you can pay online.
[/Indent]

###Address Update Needed###
[Indent]
The postal service may return mail we send to you because of an address issue but you can [verify and update your address] (/servicing/settings) to make sure this doesn’t happen. 

Concerned that your statement was lost in the mail? You can securely view, download, and print all your documents from the [“Statements”] (/servicing/statements) section of your online account. Remember, when you [sign up for Paperless] (/servicing/account/communication), you’ll always be notified when your statements are available online.
[/Indent]

###Recently Changed Address###
[Indent]
If you change your mailing address, it may not take effect until your next billing cycle. 
This may cause you to miss one statement while the change is processing. All future statements will go to your updated address until you update it again or sign up for Paperless. 
You can always [access your latest statement] (/servicing/statements) by signing in to your online account.
[/Indent]

###Recently Transferred to Mr. Cooper###
[Indent]
If your loan was **recently transferred** to Mr. Cooper, your first statement may be **slightly delayed** due to the transfer process. We’ll send you your first statement **within 30 days** of your transfer date. 

Once you’ve [registered for online access] (/accounts/new), you can view your statement information any time. Also, please remember we do not charge late fees for 60 days from your transfer date. 
[/Indent]

###Bankruptcy Accounts###
[Indent]
We send monthly statements to accounts that are in active bankruptcy (subject to certain limitations under federal law). This includes accounts that have received a discharge order from a bankruptcy court. 

If you no longer wish to receive a monthly statement, please send a written request to the address below. The address is also included in the monthly statement under the “Important Messages” box.

[Indent]
If the account is in an **active** bankruptcy status, the address is:  
PO Box 613287  
Dallas, TX 75261  
[/Indent]

To resume delivery of monthly statements, please send a written request to the same address. Please be aware that we cannot resume delivery of monthly statements if delivery was halted by an order of a bankruptcy court.
[/Indent]

###Other Attorney Representation###
[Indent]
If you have attorney representation for any other mortgage-related matters, we will send all correspondence to your attorney. 

To resume sending correspondence to you, we will need written verification that you are no longer being represented by an attorney regarding your mortgage. Verification can be sent by any of the methods below:
- Email: researchincoming@mrcooper.com
- Fax: 972-459-1611
- Mail:
[Indent] 
Mr. Cooper  
PO Box 612488  
Dallas, TX 75261
[/Indent]
[/Indent]

###Paperless Delivery###
[Indent]
If you are signed up for Paperless, we won’t mail your statements. Instead, we’ll send you an email when your statement is ready. Then you can securely view, download, and/or print from the [“Statements”] (/servicing/statements) section of your online account. You can check your Paperless status in the [“Settings”] (/servicing/settings) tab.
[/Indent]

Describes why you may not receive a monthly statement

Reasons for Not Receiving a Monthly Statement

###Incorrect Interest Reported###
[Indent]
If you believe your interest was reported incorrectly, please review your payment history to see how and when your interest payments were applied. If you see any discrepancies, please [contact us] (/contact_us) so we can research the payments. 
[/Indent]

###Finding Previous Year-End Tax Statements###
[Indent]
On the [“Year-End Tax Statements”] (/servicing/statements/tax) page, select the dropdown to choose which year you want to view. 
[Note]
**_Note:_** If you were with a different servicer previously, you’ll need to contact them for the statement(s).
[/Note]
[/Indent]

###Form 1099-INT Not Received###
[Indent]
If you didn’t receive a 1099-INT, it’s because you were either:
- paid **less than $10.00** in accrued interest in your escrow account; or 
- your interest income was **paid on or after January 1st.**

Therefore, you won’t receive one until next year.
[/Indent]

###Missing Name on Year-End Tax Statements###
[Indent]
If you signed the Note but your name isn’t on the year-end tax statement or 1098, here’s why: Only the primary borrower’s Social Security Number is reported.

To switch the order of the names and the reporting for future statements, you’ll need to complete an [Affiliation Change Agreement] (/reference_documents/cooper_affiliation_change_agreement.pdf). 

Please send the signed and notarized form back to Mr. Cooper at:
[Indent]
Mr. Cooper  
Attn: Research  
PO Box 612488  
Dallas, TX 75261-2488
[/Indent]

After we receive the form, we’ll process it within 5–7 business days.
[/Indent]

###Name or Address Change Effects on Year-End Tax Statements###
[Indent]
If your name and/or address changed from what’s shown on the year-end tax statement, it doesn’t affect the reporting to the IRS, so you don’t need a corrected 1098.
[/Indent]

###Tax or Insurance Amounts Lower than Expected###
[Indent]
The amount on your year-end tax statement is based on disbursements—payments from your escrow account—minus any refunds received.  

You can verify any amounts paid for taxes and/or insurance by looking at the payment history on your previous monthly statements or by contacting your taxing authority or insurance company.
[/Indent]

Provides scenarios and answers to common problems

Problems with Year-End Tax Statements

Your statement will be [available online] (/servicing/statements/tax) around the middle of January, leaving you plenty of time to reference it for filing your taxes.

If you are not signed up for Paperless, your statement will be mailed to you by January 31st.


###Form 1098 and Form 1099 Differences###
[Indent]
The **Form 1098**—also known as Mortgage Interest Statement—is used to report the amount of **interest** and related expenses **you paid** on your mortgage during the tax year. 

The purpose of a **Form 1099** is to record types of **income received** from sources other than your employer, the discharge of a debt, or to notify that an event took place. 

There are several types of Form 1099, but these are the only types we would send you, if necessary:
- **1099-A:** Used to alert the IRS that an event took place (foreclosure, deed in lieu of foreclosure, etc.)
- **1099-C:** Needed when a debt is cancelled, forgiven, or discharged.
- **1099-INT:** Needed when your escrow account earns $10 or more in interest during the previous year. 
- **1099-MISC:** Needed when customers received $600 or more in cash benefits.
[/Indent]

###Refinanced and Transferred Customers###
[Indent]
- **Refinanced:**    
You’ll receive two statements, one from each servicer, for each separate loan number.     

- **Transferred:**    
You may receive two statements, one from each servicer; or you may receive a combined statement. 
[Note]
**Note:** Please refer to the dates listed on the year-end tax statement to determine if it covers the entire year.
[/Note]
[/Indent]

When your 1098/1099 is available, form differences, and scenarios for year-end tax statements

Year-End Tax Statements

Get in touch with our team — we’re here to help!

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Statements & 1098/1099

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Paperless Statements

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