It is very common for mortgage loans to be sold between servicers. Hundreds of thousands of loans change hands in this way every year. At Mr. Cooper, we’re determined to set a new industry standard for personal attention and customer satisfaction. We’ll do everything possible to make...

As the largest servicer in America, we’re committed to giving you a first-class experience—starting with your transfer. Our goal is to make this transition as easy and stress-free as possible. There will be no late payment fees for 60 days from your transfer date.

Whether you prefer to make payments by mail, phone, online, or automatically recurring, we’ve got you covered with multiple payment methods. How do I set up my online account? All you need is your loan number, Social Security Number, and property ZIP code to create your account.

If you want to transfer ownership of your property into a Trust or to your spouse/children, you’ll need to notify Mr. Cooper and provide one or more of the following documents: Deed – This document is used to validate that you are an owner of the property.

If you were in the middle of selling or refinancing your home when the transfer occurred, you can request a payoff quote once your information is in our system. Payments. Your prior servicer is required to forward us any payments you make to them for 60 days after your transfer dat...

What is an escrow account? An escrow account is where funds are held to pay property tax and insurance bills on your behalf. If your loan is escrowed, a part of your mortgage payment goes into your escrow account every month. When will you analyze my escrow account?

Take the stress out of buying and selling with Mr. Cooper, your all-in-one toolkit for the homebuying journey. From fast Pre-Approval to guaranteed closing, we have the tools to help you make your best move yet.

If there isn’t a financially feasible way for you to keep your home, a short sale is an option that can give you a fresh start and avoid the foreclosure process. A short sale can allow you to sell your home for less than you owe on the mortgage, pending investor approval.

You should have received a “goodbye” letter (Notice of Servicing Transfer) from your previous servicer when your loan was transferred to us. The letter should include your official transfer date and arrive around 15 days before that date. other important information.

DIL means that you voluntarily transfer ownership of your home to your lender, the lender terminates the loan, and the remaining balance due is forgiven. Note: A DIL may have tax consequences and/or impact your credit, so you’ll want to contact your tax advisor to discuss these poten...