A shortage means we’ve projected that your escrow account will fall below the minimum required balance in the coming year. We’ll automatically spread the shortage amount over the next 12 months and add that to your monthly payment.

Learn how to remove your escrow account and pay your own property taxes and insurance bills. Find out the benefits, drawbacks, requirements and guidelines for escrow removal and how to request it.

Making your payment over the phone has never been faster or more secure! Our advanced automated phone system can understand short questions and phrases. Once your identity has been verified, you can say something like “ make a payment ” to get started. Just call 833-685-2565 to...

The escrow shortage is the amount needed to ensure the escrow account is fully funded in the upcoming year per the requirements under the loan documents, as well as state/federal law.

Your statement will inform you whether your monthly payment is going up or going down in the year ahead, based on this year’s tax and insurance payments. You may also end up with a shortage (too little) or a surplus (too much) in your account, based on next year’s projected payment...

The amount owed each month can be affected by things like an escrow shortage, a change in your rate, or an active mortgage assistance solution. If this happens, we’ll adjust your AutoPay deduction accordingly.

Learn how to remove your escrow account and pay your own property taxes and insurance bills. Find out the benefits, drawbacks, requirements and guidelines for escrow removal and how to request it.

Your escrow account will be debited about 10 business days before the delinquency date, and we’ll let you know when that happens. Many taxing authorities allow grace periods for payments.

Payment Options Payment Methods We accept payments from: checking accounts; savings accounts; money market accounts; personal checks; money orders; and cashier’s checks. Note: We do not accept debit or credit card payments at this time.

The minimum required balance is the lowest positive balance allowed in your escrow account at any given time —this positive balance is also known as a cushion requirement. This helps us minimize the impact to your monthly mortgage payment when property tax and insurance rates inc...