Whether you prefer to make payments by mail, phone, online, or automatically recurring, we’ve got you covered with multiple payment methods. How do I set up my online account? All you need is your loan number, Social Security Number, and property ZIP code to create your account.

Want to jump straight to your specific information? Visit our Welcome page. If the transfer is complete, you can create your new online account from there. If it’s still in process, we’ll show you the date when you’ll have full account access. Not a Flagstar customer? Our Welcome p...

Get started by signing in. If you didn’t already create an online account, all you need is your loan number, Social Security Number, and property ZIP code. Download our secure mobile app in the App Store or Google Play to manage your account anytime, anywhere.

Each loan option is made up of 3 elements: 1. Loan Term. This represents how long you have to repay your loan. The most common loan terms are 30 years and 15 years, but there may be other durations depending on your loan type and other factors.

Your account was transferred because your previous servicer sold your loan to us, your new servicer. It is very common for mortgage loans to be sold between servicers.

You should have received a “goodbye” letter (Notice of Servicing Transfer) from your previous servicer when your loan was transferred to us. The letter should include your official transfer date and arrive around 15 days before that date.

Get Pre-Approved for a Mortgage Learn how much home you can qualify to purchase by getting pre-approved for a mortgage loan

Here are some of the most important things to keep in mind about your transfer: There are no late fees or negative reporting to the credit bureaus during the first 60 days after your transfer. (Your prior servicer is required to forward us any payments you make to them for 60 days af...

Learn how a home equity loan works, how to compare it with a HELOC, and what factors affect the interest rate and tax deduction. Find out the pros and cons of this type of consumer debt and use the calculator to estimate your monthly payments.

If you’re facing a long-term hardship, we can review you for a loan modification to determine if more manageable terms are available. While refinancing means replacing your existing loan with a new one, loan modification keeps your existing loan and changes its terms.