Mortgage assistance is a general term that covers a variety of programs and solutions intended to help homeowners who are experiencing financial difficulty and having trouble making their mortgage payment. What kind of assistance options are available if I cannot pay my mortgage?

Applying for Mortgage Assistance. You can quickly apply for mortgage assistance online. If you’d prefer to mail or fax your application—or if you don’t have an online account—you can download it here. Note: If you're currently engaged in an active bankruptcy, please consult with your...

Loan Modification Details. If you’re facing a long-term hardship, we can review you for a loan modification to determine if more manageable terms are available. While refinancing means replacing your existing loan with a new one, loan modification keeps your existing loan and chang...

Deed in Lieu of Foreclosure. Complete a mortgage assistance application online now and let us know what’s going on. We’ll help you determine a plan of action and next steps based upon your circumstances. You can also contact us if you have questions or need to speak with an agent. Li...

A short sale can allow you to sell your home for less than you owe on the mortgage, pending investor approval. If you want to pursue a short sale, have your real estate agent open a case at equator.com and upload the Third Party Authorization Form to start the review process.

We have several options to submit your documentation: Online: Sign in to your online account. Email: modification.assistance@mrcooper.com. Fax: 214-488-1993. Mail: Mr. Cooper. Attn: Centralized Mod Department. PO Box 619097. Dallas, TX 75261.

https://www.mrcooper.com/help-center/search?q=loss+mitigation&source=support. When a disaster strikes your home, your insurance company may issue an insurance claim check, which can also be called loss draft funds. A claim check is meant to cover various costs...

Learn how to file an insurance claim, apply for mortgage assistance, and register for disaster assistance after a disaster. If you receive a loss draft check, call 866-825-9302 for next steps.

File an insurance claim with your provider for damages related to the disaster.

The United States Department of Housing and Urban Development (HUD) has trained housing counselors who can talk through your situation and options with you. They’re ready to help with your questions about credit, foreclosure, rentals, and much more. Get started by finding a HUD couns...