Paperless means we’ll stop sending your documents in the mail. Instead, you can securely view, download, and/or print them from the “Statements” section of your online account. We’ll email you when an important document becomes available. You can easily turn on Paperless in the “Se...

Online Payments. You can also make a one-time payment through your online account. Check out our Smart Calendar for important information about your due date, grace period, and more.

We’ll send out your monthly statement no later than 2 weeks before the next due date. Whenever needed, you can also view your statement online to find out what you owe and when it’s due.

Explains how Biweekly AutoPay works, the eligibility criteria, and how to enroll.

We accept payments from: checking accounts; savings accounts; money market accounts; personal checks; money orders; and. cashier’s checks. Note: We do not accept debit or credit card payments at this time.

Loan Modification Details. If you’re facing a long-term hardship, we can review you for a loan modification to determine if more manageable terms are available. While refinancing means replacing your existing loan with a new one, loan modification keeps your existing loan and cha...

Credit Corrections. Here’s what you need to know about credit corrections: Mr. Cooper does not complete “goodwill” credit suppression/corrections. Mr. Cooper will not change or suppress any validly reported delinquency. Credit repair companies cannot force a creditor to change vali...

Change your payment amount, bank account, or payment date in your AutoPay settings online at any time. New settings will take effect immediately. Note: If you need to cancel your AutoPay, it must be done at least 24 hours before your next scheduled payment to stop it from being ded...

If it’s getting harder to make your payments but you haven’t fallen behind yet, you may have a simple, effective option: Refinancing your mortgage to one with a lower monthly payment. To refinance as part of a mortgage assistance plan, your account needs to be current for the past ...

How to Request by Phone or Mail. Phone: Call us at 833-685-2567. Mail: Send us a short letter stating that you’d like a payoff quote. Be sure to include: your loan number; the address of the property; and. all of your most up-to-date contact information. Send it to: Mr. Cooper....