Year-End Tax Statements. Your statement will be available online around the middle of January, leaving you plenty of time to reference it for filing your taxes. If you are not signed up for Paperless, your statement will be mailed to you by January 31st.

You can quickly apply for mortgage assistance online. If you’d prefer to mail or fax your application—or if you don’t have an online account—you can download it here. Note: If you're currently engaged in an active bankruptcy, please consult with your attorney before submitting a mort...

Your account is enrolled in Paperless statements. The account is in a state of bankruptcy. You have attorney representation for a mortgage-related matter. Monthly Statements, 1099, 1098, Tax Forms.

Mortgage Assistance Options, Loan Modification, Reinstatement, Repay, Pandemic Forbearance Plans.

If you’re facing a long-term hardship, we can review you for a loan modification to determine if more manageable terms are available. While refinancing means replacing your existing loan with a new one, loan modification keeps your existing loan and changes its terms.

Complaint forms and instructions may be obtained from the department’s website at www.sml.texas.gov. A toll-free consumer hotline is available at 1-877-276-5550.

Sending Your Mortgage Assistance Documents. We have several options to submit your documentation: Online: Sign in to your online account. However you send your documents, please be sure to include a note including your name, loan number, property address, and contact information.

Online Payments. You can also make a one-time payment through your online account. Check out our Smart Calendar for important information about your due date, grace period, and more. Here’s a video on how it works and where to find it:

How to make Payments, Request a Payoff, Setup Automatic Payments, Payment Methods, Payoff Quote.

Complaint forms and instructions may be obtained from the department’s website at www.sml.texas.gov. A toll-free consumer hotline is available at 1-877-276-5550.