Note: If you haven’t authorized them online or over the phone, download, complete, and sign the form to send with your VOM request.

We have several options to submit your documentation: Online: Sign in to your online account. However you send your documents, please be sure to include a note including your name, loan number, property address, and contact information.

Note: Lost your letter? No problem! You can use your old loan number to access your specific transfer information on our Welcome page.

Learn how to contact Mr Cooper by chat, message, phone, mail or social media if you have a problem with your mortgage. Call us at 833 - 685 - 2566. Find the phone number for Mr.Cooper customer service, payoff quotes, and other inquiries.

Payments are considered late, and late fees are assessed, at midnight when your grace period ends and are calculated as outlined in your Note. If you may not be able to make your payment on time, please contact us and let us know.

Note: Fannie Mae and Freddie Mac allow for transfers to other family members as well. Trust Documents – These documents are used to validate that the property was transferred into a Trust. Evidence of Family Relationship – Examples of these documents could include a marriage certif...

Paperless means we’ll stop sending your documents in the mail. Instead, you can securely view, download, and/or print them from the “Statements” section of your online account.; We’ll email you when an important document becomes available.

If you signed the Note but your name isn’t on the year-end tax statement or 1098, here’s why: Only the primary borrower’s Social Security Number is reported. To switch the order of the names and the reporting for future statements, you’ll need to complete an Affiliation Change ...

Note: Our secure, automated phone system can also send you a one-time link to view your statement—just call 833-685-256...

However you send your documents, please be sure to include a note including your name, loan number, property address, and contact information. Finally, if you have been making payments and have been led to believe they are going towards a trial or modification agreement, but we hav...