Your account was transferred because your previous servicer sold your loan to us, your new servicer. It is very common for mortgage loans to be sold between servicers. Hundreds of thousands of loans change hands in this way every year.

PO Box 7729. Springfield, OH 45501. What, when, and how to send updates if your insurance policy changes.

If you no longer wish to receive a monthly statement, please send a written request to the address below. The address is also included in the monthly statement under the “Important Messages” box. If the account is in an active bankruptcy status, the address is: PO Box 613287....

Notification of Account Transfer. You should have received a “goodbye” letter (Notice of Servicing Transfer) from your previous servicer when your loan was transferred to us. The letter should include your official transfer date and arrive around 15 days before that date.

Homeowners Insurance Changes for Transferred Accounts. You’ll need to notify your insurance company that your loan was transferred to us and that they’ll receive payments from us now. Give them your new loan number and have them update the mortgagee clause on your account to: Nations...

We’ll send you a letter that advises if you are eligible for escrow removal. If approved, we’ll remove the escrow account and send you a final letter with your new monthly payment amount. We’ll also let you know if you have an escrow refund headed your way.

Here’s how and where to mail your payment: Write a check or get a money order payable to “Mr. Cooper.” Include the detachable coupon from the bottom of your latest monthly statement and your check or money order in an envelope addressed to: Mr. Cooper. PO Box 650783. Dalla...

How To Share Your Complaints and Get Help. If you’re having a problem with any part of your mortgage experience, we want to make it right. We’re here for you, so please contact us and we will do our best to resolve your issue.

Loan Modification Details. If you’re facing a long-term hardship, we can review you for a loan modification to determine if more manageable terms are available. While refinancing means replacing your existing loan with a new one, loan modification keeps your existing loan and chang...

To address the escrow shortage, please remit the refund from your prior insurance carrier to us for deposit in your escrow account. If I paid my escrow shortage, why did my payment still go up? When your taxes and/or insurance increase from the amounts paid last year, the escrow po...