The eligibility for removing escrow is loan-specific, and can vary by state, so the best way to determine eligibility is to contact us. However, here are some general rules that may apply: The loan cannot have had escrow force-placed in the past.

Your account was transferred because your previous servicer sold your loan to us, your new servicer. It is very common for mortgage loans to be sold between servicers. Hundreds of thousands of loans change hands in this way every year.

Here are some of the most important things to keep in mind about your transfer: There are no late fees or negative reporting to the credit bureaus during the first 60 days after your transfer. (Your prior servicer is required to forward us any payments you make to them for 60 days af...

You should have received a “goodbye” letter (Notice of Servicing Transfer) from your previous servicer when your loan was transferred to us. The letter should include your official transfer date and arrive around 15 days before that date.

If you want to transfer ownership of your property into a Trust or to your spouse/children, you’ll need to notify Mr. Cooper and provide one or more of the following documents: Deed – This document is used to validate that you are an owner of the property.

What if I have more than one loan? It’s easy to toggle between your loans. Just use the handy loan switcher feature on the upper left of your main account overview page.

No problem! You can use your old loan number to access your specific transfer information on our Welcome page.

How can I get assistance if I cannot pay my mortgage? You can complete a mortgage assistance application online and let us know what’s going on. We’ll help you determine a plan of action and next steps based on your circumstances.

The eligibility for removing escrow is loan-specific, and can vary by state, so the best way to determine eligibility is to contact us. However, here are some general rules that may apply: The loan cannot have had escrow force-placed in the past. The loan cannot be an FHA loa...

There are 2 ways to remove a spouse’s name from the mortgage: Release of liability – You can ask your lender for a release of liability. This is a document that releases a borrower from their obligation to pay back the loan.