After a customer on the loan has passed away, you’ll need to notify Mr. Cooper and provide one or more of the following documents: Death Certificate – This document is used to validate the death of the customer and make the necessary updates to the account.

If you have been awarded the property through a divorce or legal separation and want to be authorized to obtain loan information, please submit a Divorce Decree or Legal Separation Agreement (signed by a judge) to the following: Email: researchincoming@mrcooper.com Fax: 972-459-161...

If you want to transfer ownership of your property into a Trust or to your spouse/children, you’ll need to notify Mr. Cooper and provide one or more of the following documents: Deed – This document is used to validate that you are an owner of the property.

Another alternative to foreclosure is called Deed in Lieu of Foreclosure (DIL). DIL means that you voluntarily transfer ownership of your home to your lender, the lender terminates the loan, and the remaining balance due is forgiven.

How Do I Request a VOM? Ensure that you’ve authorized the third party needing the VOM. Note: If you haven’t authorized them online or over the phone, download, complete, and sign the form to send with your VOM request. Create a written or typed note requesting a VOM.

If you want to transfer ownership of your property into a Trust or to your spouse/children, you’ll need to notify Mr. Cooper and provide one or more of the following documents: Deed – This document is used to validate that you are an owner of the property.

In determining whether you are eligible for a modification program, we may obtain a valuation of your property such as an appraisal or BPO (Broker’s Price Opinion). In this case, we will promptly provide you with a copy of any such valuation regardless of whether you are approved...

A complaint form and instructions may be downloaded and printed from the Department's website located at www.sml.texas.gov or obtained from the department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at smlinfo@...

Payoffs must be made via certified funds—wire transfer, money order, or cashier’s check. Please do not send personal checks, certified personal checks, or cash. Your payoff quote statement will include all of the information you need about our receiving bank for wires. Note: We sugge...

Here’s how to request the transfer of an FHA or VA case number from Mr. Cooper: Download and complete the Case Transfer Request Form. Obtain a signed letter from the borrower requesting the transfer.