Here are the key elements included in your monthly statement, along with a visual guide to help you locate them: 1. Statement Information. This is your basic information, like the date your statement was generated, loan number, amount due, and payment due date. 2. Explanation of Amou...

We have several options to submit your documentation: Online: Sign in to your online account. However you send your documents, please be sure to include a note including your name, loan number, property address, and contact information.

If you signed the Note but your name isn’t on the year-end tax statement or 1098, here’s why: Only the primary borrower’s Social Security Number is reported. To switch the order of the names and the reporting for future statements, you’ll need to complete an Affiliation Change Agre...

Recasting a mortgage happens when you put down a lump-sum payment toward the principal balance and the lender re-amortizes the loan. Since you are paying down your principal by a large amount, your monthly payment will be lowered, but your interest rate and loan terms will remain...

A verification of mortgage (VOM) is an official statement that verifies your existing loan terms and provides a rating of the payment history, including if the loan was current or delinquent for each month listed. It reflects only the most recent 12 months of your loan, exclu...

If you want to transfer ownership of your property into a Trust or to your spouse/children, you’ll need to notify Mr. Cooper and provide one or more of the following documents: Deed – This document is used to validate that you are an owner of the property.

Concerned that your statement was lost in the mail? You can securely view, download, and print all your documents from the “Statements” section of your online account. Remember, when you sign up for Paperless, you’ll always be notified when your statements are available online.

Mortgage assistance is a general term that covers a variety of programs and solutions intended to help homeowners who are experiencing financial difficulty and having trouble making their mortgage payment.

When applying for mortgage assistance, time is of the essence, especially if you're already getting collection notices or already in the foreclosure process. The mortgage assistance application lists all required documentation.

We accept payments from checking, saving, and money market accounts, as well as checks, money orders, and cashier’s checks. Payments can be made many different ways. Note: We do not accept debit or credit card payments at this time. Why did my monthly payment change?