Learn how to resolve common problems with your year-end tax statements, such as incorrect interest, missing name, or form 1099-INT. Find out how to access previous statements, change affiliation, or verify payments.

You’ll need to enter your username to reset your password. If you don’t know it, visit the Forgot Your Username page. If you’re locked out of your account, you’ll need to contact us to have it unlocked. What if I forgot my username? To find the username for your online account, visit...

Find the account number, ABA/routing number, bank name, and address for your payoff. Get started by signing in. Enter your username and Mr. Cooper will email you with instructions on how to reset your account password.

If you signed the Note but your name isn’t on the year-end tax statement or 1098, here’s why: Only the primary borrower’s Social Security Number is reported. To switch the order of the names and the reporting for future statements, you’ll need to complete an Affiliation Change Agre...

Find the account number, ABA/routing number, bank name, and address for your payoff. Get started by signing in. Enter your username and Mr. Cooper will email you with instructions on how to reset your account password.

Payoffs must be made via certified funds—wire transfer, money order, or cashier’s check. Please do not send personal checks, certified personal checks, or cash. Your payoff quote statement will include all of the information you need about our receiving bank for wires. Note: We sugge...

If you want to transfer ownership of your property into a Trust or to your spouse/children, you’ll need to notify Mr. Cooper and provide one or more of the following documents: Deed – This document is used to validate that you are an owner of the property.

Get started by signing in. If you didn’t already create an online account, all you need is your loan number, Social Security Number, and property ZIP code. Download our secure mobile app in the App Store or Google Play to manage your account anytime, anywhere.

We have several options to submit your documentation: Online: Sign in to your online account. However you send your documents, please be sure to include a note including your name, loan number, property address, and contact information.

There are 2 ways to remove a spouse’s name from the mortgage: Release of liability – You can ask your lender for a release of liability. This is a document that releases a borrower from their obligation to pay back the loan. The spouse remaining on the mortgage needs to quali...