Requesting a Payoff Quote

Only Mr. Cooper customers and authorized third parties may request a payoff quote.

You can authorize a third party to request a payoff quote on your behalf online.

Mr. Cooper Customers:

You can request a payoff quote through your online account.

Depending on your loan, you may be eligible for an instant payoff quote.
Otherwise, we will send your payoff quote by the delivery method you select within the timeframe provided.

Third Parties Acting on Behalf of a Mr. Cooper Customer:

If the customer has already authorized you (either online or by completing our Third Party Authorization Form), you can request a third-party quote.

Chat: Our virtual assistant can quickly process your payoff quote request.
Message Center: Open a ticket in the Message Center.
Automated Phone System: Call 833-685-2565.
Mail: Send us a short letter stating that you’d like a payoff quote.
Be sure to include:
- your loan number;
- the address of the property; and
- all of your most up-to-date contact information.
  Send it to:
  Mr. Cooper
  Attn: Payoff Department
  8950 Cypress Waters Blvd.
  Coppell, TX 75019

A preparation fee of up to $25 may apply to each payoff quote statement we generate.

Additional expedited delivery fees of up to $25 may apply to each payoff quote sent via web.

Feel free to contact us for clarification of applicable fees before requesting your quote.