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As the tax season begins, the Mr. Cooper team is here to help you start it off right. Here’s a quick look at what to expect and when.
Key Topics
What tax statements to expect
Each January, we provide our customers a year-end tax statement that summarizes key mortgage and tax information from the previous year and includes your IRS Form 1098 (Mortgage Interest Statement).
That said, if your mortgage was transferred to Mr. Cooper from another lender, you may receive two year-end tax statements—one from each lender—or you may receive a combined year-end statement. Please refer to the dates listed on the year-end statement to determine if it covers the entire year.
If necessary, your Form 1098 will also be accompanied by a Form 1099 (1099-A, C, INT, or MISC). These are only provided after certain events, which can include (but are not limited to) if a customer:
- Received a cash benefit of $600 or more from Mr. Cooper during the past year.
- Earned more than $10 in interest on an escrow account.
- Had debt discharged, cancelled, or forgiven.
- Experienced an event such as a foreclosure, deed in lieu of foreclosure, etc.
For more information on the Forms 1098 and 1099 we provide, visit our Help Center’s Year-End Tax Statements article.
Note: Please be aware that if your property is in Puerto Rico, they have state-specific tax forms and Mr. Cooper reports directly to the government, as required.
When your year-end tax statement will be available
Your year-end tax statement will typically be available online around the middle of January. If you’re not signed up for Paperless, your statement will be mailed to you by January 31.
How to access your Mr. Cooper statement online or in the app
To find your Mr. Cooper-provided year-end tax statements online, navigate to the “Statements” section of your account once you’ve signed in. All available information will display there when it’s ready for access.
If you don’t have one already, you can click here to set up an online account. It’s the fastest and easiest way to manage your Mr. Cooper home loan, and you’ll have instant access to all of your important documents. While you’re there, consider signing up for Paperless too, so you’ll be notified via email anytime we share new information regarding your home loan.
To access your account via the Mr. Cooper mobile app, download the app from Apple’s App Store or Google Play.
Additional resources
For more information on preparing for tax season, please visit our Help Center. In the event you have specific account questions:
- Access our chat feature for quick answers: Chat is available on our main website, www.mrcooper.com, in our Help Center. Please sign in first for the best experience.
- Live Chat agents are available during business hours (Monday – Thursday, 7 a.m. – 8 p.m. (CST) and Friday, 7 a.m. – 7 p.m.).
- Our virtual assistant is available 24/7.
- Contact us from your online account: Sign in to reach a Live Chat agent or to leave a message in our secure Message Center. If needed, you can create an online account here.
Whenever you need help this tax season, we’ll be here for you.
