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If you’ve been impacted by recent wildfires or are planning ahead for any type of disaster event, Mr. Cooper is here to help. Below are some of our top resources on emergency preparation, filing claims, and rebuilding. For immediate customer assistance, please contact us at 833-685-2565.
Preparing for a Fire
Getting Assistance
In the event of an emergency, we can help you apply for mortgage assistance and walk through the insurance process. We’ve also provided information on support that may be available from government agencies and non-profit organizations in the resources below.
Insurance & Tax Update
Wildfire insurance and property-tax relief have been announced for qualifying California residents.
Rebuilding After a Fire
Following any disaster, homeowners face an increased risk of fraud. Read our article below for tips on finding a reliable contractor.
Tips to Avoid Insurance Scams
- Require and verify ID from anyone who contacts you about your insurance claim.
- Don’t make agreements with contractors until your insurance company confirms what they’ll cover on your bid.
- Remember that your insurance company’s adjuster should not charge a fee to evaluate your damage.
- Public adjusters—who negotiate on behalf of homeowners—can. Check with your state for licensing, laws, and payment caps. (Ex. X% of your insurance settlement.)
- Per the FTC, ask your bank or credit union about creating a Certificate of Completion, where contractors are paid when work is completed.
- For California-based tips, see this California Department of Insurance disaster scams overview.
- For general information, see the FTC’s disaster fraud tips.
Need quick answers on mortgage assistance?
Access our chat feature. Chat is available on our main website at www.mrcooper.com and in our Help Center.
- Live agents are available during the following hours:
- Monday – Thursday, 7 a.m. – 8 p.m. (CST) and
- Friday, 7 a.m. – 7 p.m.
- Our virtual assistant is available 24/7.
You can also contact us from your online account. Sign in to reach a live agent or to leave a message in our secure Message Center. For the best chat experience, please sign in first. Create an online account here. Whenever you need it, we’ll be here to help.
For more seasonal tips, visit our Natural Disaster Planning Center.