If you’ve been impacted by recent wildfires or are planning ahead for any type of disaster event, we are here to help. Below are some of our top resources on emergency preparation, filing claims, and rebuilding. For immediate customer assistance, please contact us at 833-685-2565.
Preparing for a Fire
Getting Assistance
In the event of an emergency, we can help you apply for mortgage assistance and walk through the insurance process. We’ve also provided information on support that may be available from government agencies and non-profit organizations in the resources below.
California Wildfires
If you’re recovering from the 2025 Los Angeles wildfires, learn more about the insurance claims process and additional aid below.
Rebuilding After a Fire
Following any disaster, homeowners face an increased risk of fraud. Read our article below for tips on finding a reliable contractor.
Tips to Avoid Insurance Scams
- Require and verify ID from anyone who contacts you about your insurance claim.
- Don’t make agreements with contractors until your insurance company confirms what they’ll cover on your bid.
- Remember that your insurance company’s adjuster should not charge a fee to evaluate your damage.
- Public adjusters—who negotiate on behalf of homeowners—can. Check with your state for licensing, laws, and payment caps. (Ex. X% of your insurance settlement.)
- Per the Federal Trade Commission (FTC), ask your bank or credit union about creating a Certificate of Completion, where contractors are paid when work is completed.
- Sources: FTC; California Department of Insurance.
For more seasonal tips, visit our Natural Disaster Planning Center.