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If you’ve been impacted by recent wildfires or are planning ahead for any type of disaster event, Mr. Cooper is here to help. Below are some of our top resources on emergency preparation, filing claims, and rebuilding. For immediate customer assistance, please contact us at 833-685-2565.
Preparing for a Fire
Getting Assistance
In the event of an emergency, we can help you apply for mortgage assistance and walk through the insurance process. We’ve also provided information on support that may be available from government agencies and non-profit organizations in the resources below.
Making Repairs?
Read our post on finding a reliable contractor.
Need quick answers on mortgage assistance?
Access our chat feature. Chat is available on our main website at www.mrcooper.com and in our Help Center.
- Live agents are available during the following hours (Monday – Thursday, 7 a.m. – 8 p.m. (CST) and Friday, 7 a.m. – 7 p.m.).
- Our virtual assistant is available 24/7.
You can also contact us from your online account. Sign in to reach a live agent or to leave a message in our secure Message Center. For the best chat experience, please sign in first. Create an online account here. Whenever you need it, we’ll be here to help.
For more seasonal tips, visit our Natural Disaster Planning Center.