WHAT OUR CUSTOMERS HAVE TO SAY


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Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Katherine & Conner’s Story

Just writing a quick note to thank everyone there at Mr. Cooper for helping us…

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Jeff's Story

Everything about buying my new home with Mr. Cooper was very easy and…

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Adrienne’s Story

Refinancing with Mr. Cooper not only helped me afford to send my son to…

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12/28/2019
Loved your process, mobile app, and entire digital way of working. Best experience over anything in past. Good job by your team.
11/13/2019
Just wanted to let you know how much I appreciated all the hard work and “hand-holding” that Terri has doneRead More over the past several months. She helped me finalize a property acquisition that turned out to be more complex that I originally thought. She guided me through the process with patience and understanding. She is a true asset to your company. Read Less
11/12/2019
I want to thank Mike and Amir for being so helpful, kind, and perseverant in helping me to close myRead More refinance loan with Mr. Cooper. There were many, many stumbling blocks along the way but I felt as if they had my back throughout the process. They were great with communication and helped me find and present the documentation needed to meet the loan requirements. I would highly recommend both of them as being wonderful to work with to any future clients. Read Less
11/07/2019
I just finished my 2nd or 3rd refi in the last couple of years. I've lost count because the processRead More was quite easy. Mr. Cooper has been our mortgage company for many years however I shied away from doing a refi - only because I thought it would be such a hassle. For this last experience, Scott was fabulous. I worked with him before (as well as with other staff who have been just as exceptional). Scott not only walked me through the process, he took the time to explain things in terms that I would understand (because any kind of home buying or refi is a HUGE decision for me). He was always on top of my progress and process - either calling or emailing me with the status. He seems to handle each client's loan processing as if it were his own. Then, Caroline was good to work with. My time with her was much more limited since she handled the closing paperwork but I was still quite pleased with her attention to detail at the end. Thank you to both Scott and Caroline for the great service and for representing Mr. Cooper with such high standards. Read Less
11/02/2019
I wanted to share what an incredible experience I had doing my refinance with Kim. I had had my priorRead More mortgage for nearly ten years with Mr. Cooper. He was extremely professional, very knowledgeable, and helped my family save a lot of money. I am very grateful for the ease of the process and the great job that Kim and his team displayed. Thanks a million! Read Less
11/01/2019
My Dad and I wanted to express how awesome Mr. Cooper was during our refinance process. Especially to the employeesRead More Kim and Patti. They both went above and beyond for customer service and we are very pleased. Again, thank you very much, we really can't say it enough and how much we appreciate it! Read Less
11/01/2019
Joel and Fred handled my home loan and closing and did it with the utmost professionalism! They went above andRead More beyond with helping me handle this stressful time! I think they both showed what true customer service should look like and if I could give them 100 stars I would!!! They were both awesome to work with and made this experience so pleasant for me! I want to thank them both so much for how well they handled my application all the way through to the closing! I am in my new home today and I could not be happier! Joel and Fred are outstanding at what they do!!!! Read Less
10/23/2019
A big thank you to you and Michael for the assistance you provided with my refi application. The loan fundedRead More and the wire hit my bank. All is well and I couldn't be happier. You could not have done a better job and great customer service. ????? Read Less