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By Jay Bray, President, CEO & Chairman
We’ve made significant changes to all aspects of our company, and all to better serve you. You see, we believe in keeping the dream of homeownership alive, and it all begins with creating a great customer experience.
So, why’d we change our name?
Well, we saw that the mortgage industry was way overdue for a change. And honestly, so were we. So, we committed to becoming the most helpful advocate for our customers and a more human home loan company. We wanted a name that would reflect the personal relationship we have with homeowners.
We’ve always felt that the most meaningful changes come from within.
Which is why, as part of our renewed focus on our customers, our team members have devoted more than 50,000 hours to customer experience training. We’ve also invested more than $90 million to upgrade technology that simplifies the mortgage process to make it less complicated and simpler to navigate.
And we kicked off a number of new initiatives to help our customers, including:
Our new and improved website,
mrcooper.com, an incredibly robust site with all kinds of helpful tools and information, including Street Smarts, a unique set of tools that helps you know what’s going on in your neighborhood, like the value of your home and the others around you.
No transaction fees for online payments.
100% U.S. based customer service,
so you’ll always speak to someone who can relate to you and know where you’re coming from.
Mr. Cooper Home Rewards card,
which helps you put a little extra towards your principal balance.
And there’s even more to come in 2018.
We look forward to continuing to improve your home loan experience every step of the way. So please, reach out to us at any time and let us know how we’re doing and how else we can help you. We’re out to change the industry, and we believe the best way to do that is to do it together.
