Alert: Payment Processing Issue
We are aware that some of our customers are experiencing payment processing issues. We understand how concerning this is to those impacted, and we are currently working with the banks to have this resolved no later than end of day Monday. All unauthorized charges will be corrected, and any customers affected will not be responsible for any fees or other negative financial impact this has caused. For more information, please check our Payment Information Center.
“More Help Available Than Ever Before”: An Update from Our CEO
But while a lot of things may be uncertain, here’s something you can count on: If you’re a Mr. Cooper customer, we’ve got your back, no matter what.
Over the past year, we’ve advocated for homeowners at the highest levels of government, vastly expanded our team to help customers take advantage of historic low interest rates, created new online tools that make applying for assistance easy, and worked with our customers 1-on-1 to make sure they understand all of the relief options available to them.
Thanks to the diligent work of our team members — and our friends and partners in the industry and government — there are now more mortgage relief options available than ever before.
This past year alone, we’ve helped more than 300,000 customers pause their mortgage payments with a forbearance plan. If you’re facing a tough situation, we may be able to help you do the same. Click here to see what assistance may be available for you.
We hope you and your loved ones are safe and healthy. We’re here if you need us.
Jay Bray, President & CEO, The Mr. Cooper Group
Your Homeownership Partner
No matter where you are on your journey to homeownership, Mr. Cooper is here to help. Here are a few handy tools you can use—whether you’re a seasoned homeowner or just getting started.
Saving almost three hundred dollars might not mean much to a lot of people, but to us it’s a big difference.
Mr. Cooper Customer
Actual customer experience. Results not typical. Your results will vary and you may not have similar results.
ART & CULTURE
Our Artist in Residence program is a way to support our community and encourage innovation within our workplaces. Rather than purchasing typical corporate art for our offices, we commission artists to create one-of-a-kind works on the walls. The result is more than 120 art installations that embody each artist’s interpretation of “home.”
We are our customer’s home loan partner and exist to make their journey of homeownership easy and rewarding. We’ve met with some of our customers for coffee to learn about their experience with Mr. Cooper. Here’s what they had to say.