It’s officially official, Nationstar is now Mr. Cooper! Why Mr. Cooper? It’s simple: we’re working hard to become a more human home loan company, so we thought we deserved a more human name. We’re excited to be transforming ourselves into a friendlier, more customer-focused company.
Mr. Cooper is more than just a new brand name. It’s a new personal approach to home loans. It’s the support and guidance you receive each time you contact us. Maybe it’s a new home purchase or refinancing or the everyday servicing of your current home loan. Our goal is to be the friendliest, most trusted advocate for those pursuing their dream of home ownership.
We’re changing home loans for the better by making your experience with us the best it can be. That starts with our website, where you can easily manage your account, view past statements, and make payments. You’ll also find great online tools like Street SmartsTM from Mr. Cooper, which can tell you the estimated value of your home and other homes around you. And if you’re the primary borrower, you have unlimited free access to your FICO score. We also have a mobile app for Android and iOS that helps you manage the basics of your home loan from the palm of your hand.
As part of our transformation, we’ve brought all our customer service call centers back to the U.S., we’ve eliminated online transaction fees for on-time payments, and soon we’ll be offering the Mr. Cooper Home Rewards Credit Card.
At Mr. Cooper, we’re thinking about our business in a new way and shifting the focus to putting people first. We are changing the face of home loans and shaking up the status quo, transforming not only our company culture but the mortgage industry itself. We hope you enjoy your upgraded home loan experience as a Mr. Cooper customer!
Meet Andrenisha! She is a senior customer correspondence associate who has been..